Refund Policy

Last updated: 19 October 2026

In one paragraph. Reports are delivered instantly, so they are not returnable in the way a physical product is. But if we did not deliver, or what arrived was broken, you get your money back within seven days. If you simply did not like the reading, that is not a refund — it is a disagreement, and you are welcome to tell us about it.

1. The seven-day window

You may request a refund within seven calendar days of purchase if any of the following applies:

The report was never delivered, and we could not fix it after you contacted us.
The report is materially defective — for example, it was generated from the wrong birth data because of an error on our side, or the file is corrupted.
You were charged twice for the same order.
The report does not match what was described on the pricing page.

2. What is not refundable

A reading is an interpretive product, and interpretation is not a defect. We do not refund because:

The reading did not feel accurate, or did not match how you see yourself.
You expected a different kind of reading — a forecast, a prediction, or advice on a specific decision. We say clearly on every page that this is not that.
You entered an incorrect birth date or time. We will regenerate the report free of charge instead; see below.
You no longer want it after reading it.

3. Your statutory right of withdrawal

Digital content delivered immediately is treated differently from goods under consumer law in the EU, the UK, and several other jurisdictions. At checkout you expressly consent to immediate delivery and acknowledge that you thereby lose the statutory 14-day right of withdrawal.

That is the legal position. The seven-day policy above is something we offer on top of it, voluntarily, and it is not conditional on you waiving anything.

4. Wrong birth details

If the report was generated from incorrect details that you supplied, that is not a refund situation — it is a re-run. Contact us within 30 days with the correct data and we will regenerate the report at no charge. We do this once per order.

5. How to request a refund

Email support@bazidesk.com with the subject line Refund request.
Include your order ID from the receipt, the email you paid with, and one sentence on what went wrong.
We reply within two business days. Approved refunds are issued to the original payment method through our merchant of record.
Allow five to ten business days for the amount to appear, depending on your bank or card issuer.

We may ask for a screenshot if the issue is about delivery. We do not ask you to justify your feelings about the reading.

6. Chargebacks

If you believe a charge is wrong, contact us first. A chargeback opened without contacting us usually takes longer to resolve and, in most cases, we can fix the underlying issue the same day.

7. Who processes the refund

Payments and refunds are handled by our merchant of record, which is the legal seller of record on the transaction. Refunds are issued by that provider on our instruction, back to the original payment method. Taxes collected on the original sale are refunded along with it where required by law.

8. Contact

support@bazidesk.com — subject line "Refund request".